Privacy Policy

1. Who we are

Walan Sushi is a sushi restaurant located at 1st Avenue, Nyali, Mombasa, Kenya. We operate an online ordering website that lets you order food for delivery, pickup, or dine-in.

Contact: +254 796 558 336 (phone and WhatsApp)

2. What information we collect

When you place an order, we collect:

• Your name — to address your order and confirm delivery.
• Your phone number — to contact you about your order.
• Your delivery location — for delivery orders, we record the map-pin coordinates and/or the address you enter.
• Your order details — the items, sizes, quantities, promo codes applied, and the total amount.
• Your payment method choice — whether you paid via M-Pesa or cash. We do not store your M-Pesa PIN or account credentials. M-Pesa payments go directly to our till number (3654257) via Safaricom — we only record that the payment method was M-Pesa.

We do not collect email addresses unless you provide one voluntarily.

3. How we use your information

We use your information to:

• Process and fulfil your order — delivery, pickup, or dine-in.
• Contact you about your order: to confirm it, update you on its status, or resolve issues.
• Calculate and charge the correct delivery fee based on your location.
• Send order confirmation and status notifications (SMS, WhatsApp, or email where applicable).

We do not use your information for marketing without your consent. We do not sell your data to anyone.

4. Who we share your information with

We share your information only where necessary to operate our service:

Mapbox and Google receive search text only — they do not receive your full order details or personal information.

5. Data retention

We keep order data for as long as necessary for business and legal purposes (for example, to resolve disputes or provide customer support). We do not have an automatic deletion schedule at this time.

If you want your data removed, contact us at +254 796 558 336 and we will handle it promptly.

6. Your rights

Under Kenya's Data Protection Act 2019, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data (the right to be forgotten).
• Object to or restrict how we process your data.
• Receive a copy of your data in a portable format.

To exercise any of these rights, contact us via phone or WhatsApp at +254 796 558 336. We aim to respond within 14 days.

7. Data security

We take reasonable steps to protect your information. Our database (Supabase) and website hosting (Vercel) are enterprise-grade providers with their own security certifications and practices.

Your M-Pesa PIN is never transmitted to us — payments are handled directly between you and Safaricom. We only receive confirmation that a payment was made to our till.

8. Changes to this policy

If we make significant changes to this policy, we will update the “last updated” date at the top of this page. Continued use of the site after a change means you accept the updated policy.

9. Contact

Questions or requests? Reach us at:

• Phone / WhatsApp: +254 796 558 336
• Location: Walan Sushi, 1st Avenue, Nyali, Mombasa, Kenya